• What is the total cost of hiring a maid? Are there any hidden fees?
    We adopt a transparent "All-Inclusive Fixed Price" fee structure. Before signing the contract, you will receive a detailed list of all costs, including agency fees, government levies, insurance, and medical check-ups. The contract price is the final price, and we promise absolutely no hidden fees.
  • How are the maid’s rest days, salary, and mobile phone usage arranged?
    These will strictly follow the Singapore Ministry of Manpower (MOM) regulations and be clearly stated in the employment contract. We will explain the standard terms in detail before signing and provide a "Home Workplace & Living Convention" template to help you and your maid establish clear, mutually respectful household guidelines.
  • Are you a Ministry of Manpower (MOM) certified agency?
    Yes, we are a formally certified and regulated agency by MOM. All our operations strictly comply with MOM's latest regulations and best practices, ensuring your hiring process is legal, compliant, and risk-free.
  • What if I am not satisfied with the maid after she arrives?
    We offer a "Worry-Free Replacement Guarantee." During the guarantee period (e.g., the first 3 months), if a replacement is needed due to compatibility issues, we will handle the entire replacement process free of charge to ensure you find the right helper.
  • What support is available if the maid gets sick, has an accident, or resigns?
    We offer a "Worry-Free Replacement Guarantee." During the guarantee period (e.g., the first 3 months), if a replacement is needed due to compatibility issues, we will handle the entire replacement process free of charge to ensure you find the right helper.
  • What support is provided if the maid gets sick, has an accident, or resigns?
    We provide 7x24 emergency support. No matter the situation, you can contact your dedicated consultant or our emergency hotline anytime. We will immediately guide you on handling medical care, insurance claims, and initiate the replacement process if needed, providing full support throughout.
  • How long does the entire process take, from application to the maid's arrival?
    The entire process takes approximately 4-8 weeks. The duration mainly depends on visa approval and flight availability. Once you confirm the candidate, we will efficiently handle all documentation and keep you updated on progress.
  • What documents do I need to prepare, or what do I need to do?
    The process is very simple for you: 1) Communicate your requirements with us; 2) Interview and confirm the candidate; 3) Sign the contract. Our team will handle all the remaining application paperwork and procedures.
  • How can I trust the quality and background of your maids?
    We implement a "Three-Tier Strict Screening" process: 1) Background verification of past work experience and credit; 2) Health check to ensure physical and mental well-being; 3) Skill and attitude assessment. Only candidates who pass all tiers are recommended.
  • What is the maid's training? What if she can't do certain tasks?
    All maids undergo systematic "Family-Style Onboarding Training," covering core skills like cleaning, cooking, laundry, and local cultural adaptation. Furthermore, you can specify custom skill requirements during matching (e.g., infant care, cooking specific cuisines). We will conduct targeted training before arrival to ensure she is ready to work immediately.
  • What is the maid's training? What if she can't do certain tasks?
    All maids undergo systematic "Family-Style Onboarding Training," covering core skills like cleaning, cooking, laundry, and local cultural adaptation. Furthermore, you can specify custom skill requirements during matching (e.g., infant care, cooking specific cuisines). We will conduct targeted training before arrival to ensure she is ready to work immediately.
  • Can I choose the maid myself? What is the interview process like?
    Absolutely. We will recommend 3-5 most suitable candidates based on your requirements and arrange online interviews for you. You will have access to their complete resumes and introduction videos, and the final decision is entirely in your hands.
  • Do you teach maids how to use household appliances or community facilities?
    Yes. Our training includes the safe use of common household appliances (e.g., microwave, washing machine, vacuum cleaner) and guidance on how to shop at neighborhood supermarkets or wet markets, use public transport, etc., to help her become independent quickly and integrate into local life.
  • Do you teach maids how to use household appliances or community facilities?
    Yes. Our training includes the safe use of common household appliances (e.g., microwave, washing machine, vacuum cleaner) and guidance on how to shop at neighborhood supermarkets or wet markets, use public transport, etc., to help her become independent quickly and integrate into local life.
Health and Safety Standards
We comply with all regulations and implement international best practices to ensure the highest standards in our services and staff management.
True professionalism is defined by action: proactively solving problems, improving routines, and eagerly mastering new home-care skills.
  • Hygiene Review
    Hygiene Review
  • Health Monitoring
    Health Monitoring
Health and Safety Standards
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Ask Us Anything
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